Cancellation & Refund Policy

At Cake House Trichy, we take pride in delivering freshly baked cakes and desserts made to order. Since all our products are perishable and handcrafted, we have a strict policy regarding cancellations and refunds as outlined below.

1. Order Cancellation

• Orders for standard cakes can be canceled up to 24 hours before the scheduled delivery or pickup time.
• Custom or themed cake orders cannot be canceled once confirmed, as they require pre-preparation and materials.
• Cancellations must be requested via phone or email only. WhatsApp cancellations are not accepted unless acknowledged by our team.

2. Refund Eligibility

• If your cancellation request is approved within the timeframe, a full refund will be issued to your original payment method.
• No refunds will be provided for:
  • Late cancellations
  • Unclaimed pickup orders
  • Incorrect shipping address provided by the customer

3. Damaged or Wrong Orders

• We take utmost care in packaging and delivery. However, if your cake is received in damaged condition or is incorrect, please contact us immediately.
• Photos of the damaged product must be shared within 1 hour of delivery to qualify for a refund or replacement.
• Replacement is subject to product availability and time constraints.

4. Refund Process

• Once approved, refunds will be processed within 5–7 business days to the original payment method.
• If paid via UPI or cash on delivery, store credit may be offered at our discretion.

5. Contact for Cancellation/Refund

To request a cancellation or refund, please contact us:
📧 Email: cwtrichy@gmail.com
📞 Phone: +91 97895 35883
📍 Address: SG-1 Warner's Road Next Blue-Dart Couriers, near Sona meena theater, Cantonment, Tiruchirappalli, Tamil Nadu 620001